Distance Sales Agreement

As Ceraverse, we always aim to give you the best shopping experience. Pursuant to the “Regulation on Distance Contracts” published in the Official Gazette dated 27.11.2014 and numbered 29188, it is obligatory to conclude a contract for sales made over the internet, and for this purpose, we would like to share the details of the Contract with you below.

Title: Dentegre Medikal Ltd. Şti.
Phone: 0850 399 68 14
Email: info@ceraverse.com


The subject of this contract is in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale, payment and delivery of the product, the characteristics and sales price of which are specified below, and the buyer has placed an electronic order on the www.Ceraverse.com website of the seller. determination of its obligations.

Sales Price Including Taxes: (in units times unit price)
Payment method:
Delivery address:
Delivery Type and Time: (Maximum 30 days)
Delivery Person:
Billing address:
Shipping fee:
as stated above. The above information must be correct and complete. The buyer accepts to fully cover the damages that may arise from the situations where this information is not correct or incomplete, and also the buyer accepts any responsibility that may arise from this situation. RETURN PROCEDURE:
In cases where the buyer uses his right of withdrawal, or the product subject to the order cannot be supplied for various reasons, or in cases where a refund is decided to the Consumer by the decisions of the Arbitration Committee, if the shopping is made with a credit card and in installments, the procedure for returning to the credit card is stated below: How many installments did the buyer buy the product? repayments to the buyer in installments. After the seller pays the entire cost of the product to the bank at once, in the event that the installment expenses made from the bank’s POS are returned to the buyer’s credit card, the requested refund amounts are transferred by the bank to the bearer’s accounts in installments so that the parties involved do not become victims. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card’s account cut-off dates do not coincide, 1 refund will be reflected on the card each month, and the buyer will receive a month more than the number of installments paid before the return, after the installments of the sale are over, and will be deducted from his current debts. . In case of return of goods and services purchased with a card, the seller cannot pay the buyer in cash as per the contract he has made with the bank. In case of a return transaction, the member workplace, namely the seller, will make the refund via the relevant software, and since the member workplace, the seller, is obliged to pay the relevant amount to the bank in cash or as a deduction, in accordance with the procedure we have explained above, the buyer cannot be paid in cash. Refund to the credit card will be made by the bank in accordance with the above procedure, after the seller pays the bank all at once. The Buyer accepts and undertakes that he has read and accepted this procedure. B) RETURN PROCEDURE IN REFERENCE/EFT PAYMENT OPTIONS
In wire transfer/Eft payment options, the refund will be made in the form of wire transfer or eft, by requesting bank account information from the buyer, to the account specified by the buyer (the account must be in the name of the person at the billing address or in the name of the user member). The delivery will be hand-delivered at the address specified above by the buyer via the courier company. Even if the buyer is not at the address at the time of delivery, the seller will be deemed to have fulfilled his performance fully and completely. For this reason, any damage caused by the buyer’s late delivery of the product and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to the seller belong to the buyer. Cargo Fee: Cargo price for all products Byhe Tekstil Sales Marketing and Consulting Ltd. Şti. is covered by. Buyer does not pay shipping fee.

4.1 – Buyer, seller’s name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to use this right, the official authorities to which they can submit their complaints and objections, etc. It accepts and declares that it has been informed by the seller clearly, comprehensibly and in accordance with the internet environment, that it has confirmed this preliminary information in electronic environment and then ordered the goods in accordance with the provisions of this contract. The preliminary information on the www.Ceraverse.com site and the invoice issued on the order given by the buyer are integral parts of this contract.
4.2 – 3rd of the contract. The product(s) that are the subject of the contract in the article(s) are delivered to the buyer or the person/organization at the address indicated in the product information on the website within the promised period, depending on the distance of the buyer’s place of residence for each product, provided that it does not exceed the legal 30-day period.
4.3 – 3rd of the contract. If the product or some of the products that are the subject of the contract in the article will be delivered to another person / organization other than the buyer, the seller cannot be held responsible because the person / organization to be delivered does not accept the delivery. The seller is responsible for the delivery of the product(s) subject to the contract in a solid, complete manner, with the features specified on the page during shopping, and with warranty documents and user manuals, if any. The buyer and/or the person receiving the delivery at the given address is obliged to check whether the product box is damaged due to transportation, and whether the products are delivered in a sound and complete manner as specified on the shopping page. When the delivery document is signed by the buyer and/or the person receiving the delivery at the given address, the products will be deemed to have been received completely and undamaged. In this case, the seller cannot be held responsible for the damage or deficiency of the products in the box.
4.4 – The shipping process of the product(s) included in the contract will start with the condition that the buyer approves this contract electronically and the payment preference is approved on the site. If for any reason the product price is not paid or canceled by the bank, the seller is deemed to be relieved of the product delivery obligation.
4.5 – The owner of the credit card used for shopping may request the bank to cancel the payment transaction, in case the credit card with which the shopping/payment is made is used against his/her consent and illegally. For this reason, if the bank or financial institution does not pay the product price to the seller, the buyer is obliged to send the product delivered to him within 3 days to the seller as received. In this and similar cases, all shipping costs belong to the buyer.
4.6 – Defective or damaged (defective) products sold with or without warranty certificate can be sent to the seller for the necessary repair to be made by the authorized service within the warranty conditions. In this case, shipping costs will be borne by the seller.
4.7 – The seller reserves the right to freeze or terminate the order when it deems necessary, when the information given by the buyer does not correspond to the truth. In cases where the seller detects a problem in the order, if the buyer cannot reach the buyer from any of the telephone, e-mail and postal addresses given by the buyer, he will freeze the execution of the order for 15 days. The buyer is expected to contact the seller regarding the issue during this period. If no response is received from the buyer within this period, the seller cancels the order so that both parties are not harmed. In case of cancellation of the order, the payments made by the buyer to the seller are returned within 10 days. For payments made via bank, the refund is made to the same bank and to the same account. It is sufficient for the seller to return the payment to the bank on behalf of the buyer within this period. After this stage, the seller cannot be held responsible for the time it takes to reflect the payment to the buyer’s account.
4.8 – The seller is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for the promotion and price errors that may arise due to the system, design or illegal interventions on the website. The buyer cannot claim from the seller based on system errors.
4.9 – Persons under the age of 18 (eighteen) cannot shop at www.Ceraverse.com. The seller will assume that the age specified by the buyer in the contract is correct. However, the seller cannot be held responsible in any way due to the wrong writing of the age of the buyer.
4.10 – In case of damaged package; damaged packages should not be received and a report should be made to the cargo company official. If the courier company official thinks that the package is not damaged, the buyer has the right to open the package and check that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by the buyer, it is accepted that the cargo company has fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to Wecare@Ceraverse Customer Service as soon as possible with the copy of the report remaining in the buyer’s possession.

5.1 – The Buyer has the right to withdraw within 14 days from the delivery of the product or products subject to the contract to himself or the person/organization at the address(es) indicated. In order to exercise the right of withdrawal, the seller must be notified by fax, e-mail or telephone within this period and It is subject to the condition that it has not been used within the framework of the provisions of the article. If the right of withdrawal is exercised, 3. It is obligatory to return the original invoice and the copy of the cargo delivery report stating that the product delivered to the person or the buyer was sent to the seller. All payments collected, including the delivery costs of the goods, if any, with the right of withdrawal, are returned to the buyer within 10 days after the aforementioned documents are received by the seller. The shipping cost of the product returned due to the right of withdrawal is borne by the seller.
5.2 – In case of a decrease in the value of the product delivered as a result of the exercise of the right of withdrawal, or if the return becomes impossible, the buyer must compensate the value or decrease in the value of the goods, if this is due to the buyer’s fault.
5.3 – The seller accepts that the consumer can use the right to withdraw from the contract by refusing the goods or services within fourteen days from the date of receipt of the goods or the signing of the contract, without undertaking any legal or criminal liability and without giving any reason.
5.4 – In accordance with the general communiqué of the tax procedure law numbered 395, in order for the refund to be processed, the relevant sections of the invoice that we have sent to you, which includes the return section, must be filled in completely and sent back to us together with the product after it has been signed.
5.5 – In cases where the seller will refund the price in accordance with the contract, the bank account to which the refund will be made is the account from which the product price is paid. In the event that the seller cannot make the refund to this account due to the fact that this account of the buyer has been closed / changed and / or is inoperable for any reason, the buyer is obliged to receive the money by personally applying to the seller in writing. In such a case, the buyer will be liable for delay loss, interest, etc. cannot make requests.

6.1 – Products that cannot be returned due to their nature; The right of withdrawal cannot be exercised for products that are sensitive in terms of hygiene by direct contact with the body during use, disposable products, products that deteriorate rapidly or have expired. The use of the right of withdrawal in all kinds of cosmetic products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. In addition, it is not possible to return the products that have gained personal qualities by making modifications, changes or additions to the seller, in line with the demands of the buyer before the order.

7.1 – In case the parties fail to fulfill their obligations arising from this contract, the provisions of the Debtor’s Default in the Code of Obligations shall apply. In cases of default, if any party fails to fulfill its obligations without a justifiable reason, the other party will give the non-performing party a period of 7 days for the performance of the said act. If it is not fulfilled within this period, the party that does not fulfill its performance will be deemed to be in default and the creditor has the right to demand the delivery of the goods and/or the termination of the contract and the refund of the price by demanding the performance of the performance.
7.2 – 16 of the Regulation on Distance Contracts. 4 of the article. If the seller cannot fulfill his contractual obligations, claiming that the fulfillment of the goods or services subject to the order has become impossible (in case of inability to supply the product in any way from the supplier company, etc.), pursuant to the paragraph of this paragraph, within 3 days from the date of learning about this situation, the buyer will be notified in writing or in a permanent data storage. and to return all collected payments, including delivery costs, if any, and all documents that put the buyer under debt, if any, within 14 days from the date of notification.
7.3 – If the seller cannot deliver the product subject to the contract within the period due to force majeure that may prevent the seller from fulfilling its obligations arising from this contract or extraordinary events such as weather conditions that prevent transportation, interruption of transportation, fire, earthquake, flood, the buyer assumes no responsibility of the seller in such cases. By accepting, he may exercise one of the rights to cancel the order or delay the delivery time until the blocking situation disappears. In the event that the buyer cancels the order, the seller receives all the collected payments, including delivery costs, if any, within fourteen days from the date on which the notice of termination is received by the buyer within fourteen days of the legal procedure determined in accordance with Article 1 of the Law on Legal Interest and Default Interest No. 3095 dated 4/12/1984. pays back with interest and returns all valuable papers and similar documents, if any, that put the buyer under debt. For purchases made with a credit card in installments, the above procedure is accepted by the buyer for the refund to the credit card.
7.4 – In the event that it is understood that the contractual goods cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the buyer is immediately informed and approved in a clear and understandable way, another goods of equal quality and price may be sent to the buyer, or in line with the buyer’s desire and choice; a new product may be sent, it may be expected that the product will be in stock or the other obstacle to delivery will be removed, and / or the order may be cancelled.
7.5 – Provisions of Law No. 6502 on the Protection of Consumers shall apply to all matters not covered by the contract.

8.1 – In the implementation of this contract, the buyer’s complaints and objections; Consumer Arbitration Committees or Consumer Courts and Enforcement Offices are authorized up to the value declared by the Ministry of Industry and Trade in the settlement of the buyer or seller.
8.2 – By reading, examining and accepting the articles of this contract, the Buyer shall be deemed to have accepted all the terms of this contract in case the order is realized.
The information specified in the contract has been given for commercial purposes within the framework of good faith principles, in a way to protect minors and adults who lack the power of discrimination or who are limited.
SELLER: Dentegre Medikal Ltd. Şti.